Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of the MM Little Warm Things online store and your purchase of products and services from us.
Throughout these Terms, “we,” “us,” and “our” refer to MM Little Warm Things. “You” and “your” refer to the person accessing our website, submitting an inquiry, placing an order, or purchasing a product from us.
By accessing our website, submitting information, placing an order, or purchasing from us, you agree to these Terms of Service, our Return and Refund Policy, Shipping Policy, Privacy Policy, and any additional written terms provided for your custom order.
1. OUR STORE
Little Warm Things is a New York–based custom drawer organization studio specializing in made-to-measure leather and velvet drawer inserts.
Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to customers.
Shopify is not the seller of our products and is not responsible for the design, production, delivery, or performance of your order.
2. ELIGIBILITY
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
If you place an order on behalf of another individual, company, designer, contractor, or organization, you confirm that you have authority to act on their behalf.
You agree to provide complete, current, and accurate contact, billing, delivery, and order information.
3. CUSTOM PRODUCTS
Our drawer inserts are made to order according to information provided by the customer, which may include:
• Exact internal drawer dimensions
• Material selection
• Color selection
• Functional zones
• Storage requirements
• Reference photographs
• Layout requests
• Approved design drawings
Images, functional layouts, colors, and product examples shown on our website are provided for reference and inspiration. Unless specifically stated otherwise in writing, they do not represent a fixed or standardized product configuration.
Each custom insert may be adapted according to the customer’s dimensions, collection, intended use, approved design, and manufacturing requirements.
4. MEASUREMENTS AND CUSTOMER INFORMATION
Customers are responsible for providing accurate internal drawer measurements, including the internal length, internal width, and usable height.
Measurements must be taken from the inside of the drawer, not from the outer cabinet, drawer front, or surrounding furniture.
Customers should check every measurement carefully before submitting an order.
We are not responsible for fit problems caused by:
• Incorrect measurements supplied by the customer
• Incomplete or inaccurate information
• Changes made to the drawer, cabinet, furniture, or collection after design approval
• Failure to disclose internal obstructions, hinges, rails, handles, curves, or uneven surfaces
• Measuring the outer cabinet instead of the usable inner drawer space
If you are unsure how to measure, contact our design team before placing or approving your order.
5. DESIGN PROCESS AND APPROVAL
For custom orders started with an $80 deposit, we will first contact the customer to collect the required measurements, material and color selections, storage requirements, and layout information.
After the required information is received, we will provide a detailed final quote. The $80 deposit is credited toward the final order total, and the remaining balance must be paid before custom design work begins.
After the remaining balance is paid, our design team normally provides a custom design sketch within 1–2 business days.
The customer is responsible for reviewing and confirming:
• Dimensions
• Material
• Colors
• Functional zones
• Layout
• Quantity
• Other design details
Production begins only after the customer approves the final design.
Approval may be provided through email, online customer service, messaging, or another written communication channel accepted by us.
Once the final design has been approved or production has begun, changes, cancellations, returns, or exchanges may no longer be possible.
If a customer requests changes after approval, additional design, material, production, or shipping charges may apply.
6. MATERIALS, COLORS, AND HANDMADE CHARACTERISTICS
Leather and velvet colors may appear differently depending on:
• Lighting
• Photography
• Screen settings
• Device displays
• Material batches
• Viewing angle
Reasonable color differences between digital images, physical samples, and finished products are not considered defects.
Every insert is handmade. Minor differences in stitching, texture, surface appearance, edges, padding, corners, dividers, and construction may occur.
These small variations are part of the individual character of a handmade custom product and are not considered defects when they do not materially affect the product’s use or approved design.
New leather products may have a light natural material scent when first opened. Placing the item in a clean and well-ventilated area will normally allow the scent to fade gradually.
7. PRICING AND QUOTES
Pricing is determined by factors including:
• Final dimensions
• Material selection
• Quantity
• Functional complexity
• Number of levels or trays
• Sliding or removable components
• Special design requirements
• Delivery destination
The $80 price displayed on our custom product listings represents a custom-order deposit unless otherwise clearly stated. It is not the full price of the finished custom product.
The deposit is credited toward the final order total. Final pricing is determined after we receive the customer's exact dimensions, selected material, quantity, and requested functional layout.
8. PAYMENT
Payment must be completed through an accepted payment method available at checkout, through an approved invoice, custom listing, draft order, or other authorized payment process.
You agree to provide valid and accurate payment information.
We reserve the right to:
• Decline or cancel suspected fraudulent orders
• Request additional verification
• Limit quantities
• Correct pricing errors before production
• Refuse an order that we are unable to complete safely, lawfully, or to our quality standards
If we cancel an order before production for reasons unrelated to customer misconduct, payments received for the canceled portion will be refunded.
9. TAXES, SHIPPING, AND IMPORT DUTIES
Unless a written quote or checkout notice states otherwise, complimentary worldwide shipping and standard import duties are included in the confirmed order price.
Customers remain responsible for providing any identification, tax number, customs information, authorization, or documentation legally required by the destination country.
Charges caused by inaccurate customer information, refused delivery, unauthorized redirection, storage, re-delivery, address correction, or failure to complete customs requirements may be charged to the customer where permitted by law.
10. PRODUCTION AND DELIVERY
Production and worldwide shipping typically take approximately 2–3 weeks after final design approval.
Customers should allow up to 4 weeks depending on the destination, order complexity, production requirements, customs procedures, carrier conditions, weather, holidays, and other circumstances.
Delivery dates are estimates unless we explicitly confirm a guaranteed date in writing.
If we learn that we cannot ship within the promised or legally required period, we will contact the customer with an updated estimate and any cancellation or refund options required by applicable law.
11. RETURNS, CANCELLATIONS, AND REFUNDS
Custom-made products are generally final sale for non-quality-related reasons because they are produced according to the customer’s measurements, selections, and approved design and cannot normally be resold.
Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
12. DELIVERY INSPECTION AND DAMAGE CLAIMS
Customers should inspect the package and product promptly after delivery.
Damage, missing components, production concerns, or delivery issues should be reported within 7 calendar days of delivery whenever reasonably possible.
Customers may be required to provide:
• Order number
• Shipping label photograph
• Photographs of all sides of the packaging
• Photographs or video of the affected product
• A description of the issue
Customers should retain the original packaging while the claim is being reviewed.
13. INTELLECTUAL PROPERTY
All website content, product photographs, layouts, design sketches, drawings, written descriptions, graphics, logos, branding, and other materials created by or for Little Warm Things are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, sell, modify, publish, commercially use, or misrepresent our content or designs without prior written permission.
A customer’s purchase of a finished product does not transfer ownership of our design sketches, photographs, templates, production methods, branding, or other intellectual property.
We may use photographs of completed work for our portfolio, website, marketing, quality documentation, or design reference, provided that we do not intentionally disclose private customer information. Contact us before production if you have a specific confidentiality requirement.
14. CUSTOMER CONTENT
If you provide photographs, drawings, sketches, reviews, feedback, or other content, you confirm that:
• You have the right to provide it
• It does not infringe another person’s rights
• It is not unlawful, fraudulent, abusive, or misleading
• We may use it as necessary to design, produce, support, and document your order
We are not responsible for intellectual property infringement caused by customer-supplied designs or content that the customer was not authorized to use.
15. PROHIBITED USES
You may not use our website, products, services, or content:
• For unlawful or fraudulent activity
• To violate intellectual property rights
• To transmit malware or harmful code
• To collect information about others without authorization
• To interfere with the website or checkout
• To submit false payment, identity, delivery, or order information
• To reproduce or resell our designs without permission
• To harass, threaten, impersonate, or deceive another person
We may suspend or terminate access for prohibited conduct.
16. THIRD-PARTY SERVICES AND LINKS
Our website may include third-party services, payment providers, shipping carriers, applications, or links.
We are not responsible for third-party websites, policies, availability, actions, or content.
Your use of third-party services may be subject to separate terms and privacy policies.
17. WEBSITE INFORMATION
We make reasonable efforts to keep product, pricing, timing, and website information accurate.
However, typographical errors, technical errors, outdated information, or omissions may occasionally occur.
We may correct errors, update information, or cancel an affected order before production. If an error materially affects a paid order, we will contact the customer and provide the options required by applicable law.
18. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or compatible with every device.
This disclaimer does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Little Warm Things will not be liable for indirect, incidental, special, consequential, punitive, or purely economic losses arising from use of the website, delayed access, third-party services, or a breach caused by circumstances beyond our reasonable control.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or mandatory consumer protections.
20. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Little Warm Things harmless from claims, losses, or expenses arising from:
• Your unlawful use of the website
• False information supplied by you
• Unauthorized customer-provided designs or content
• Your violation of these Terms
• Your infringement of another person’s rights
21. FORCE MAJEURE
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil disturbance, government action, customs disruption, carrier interruption, labor disputes, public health emergencies, shortages, power failures, or network outages.
We will make reasonable efforts to communicate material delays and provide legally required options.
22. TERMINATION
We may suspend or terminate service, cancel an order before production, or restrict access if we reasonably believe that a customer has engaged in fraud, abuse, threats, illegal conduct, payment misuse, or a material violation of these Terms.
Termination does not affect rights or obligations that arose before termination.
23. SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
The invalid provision will be limited or modified only to the minimum extent necessary.
24. ENTIRE AGREEMENT
These Terms, together with our written policies, confirmed quote, approved design, and order-specific communications, form the agreement between the customer and Little Warm Things.
If an order-specific written agreement conflicts with these general Terms, the order-specific written agreement controls for that issue.
25. GOVERNING LAW
To the extent permitted by applicable law, these Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles.
Mandatory consumer rights and protections applicable in the customer’s location remain unaffected.
26. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our services, operations, technology, or legal requirements.
The version posted at the time an order is placed generally applies to that order unless a later change is required by law or agreed to by both parties.
27. CONTACT
Questions about these Terms or a custom order may be sent to:
MM Little Warm Things
Email: contact.littlewarmthings@gmail.com