Refund policy
RETURN & REFUND POLICY
At MM Little Warm Things, every custom drawer insert is made to order according to the customer’s exact drawer dimensions, selected material and colors, requested functional zones, and approved design.
Because customized products are created specifically for each customer and cannot normally be resold, all custom-made orders are final sale except in cases of verified quality issues, damage during transportation, or where otherwise required by applicable law.
1. ORDER CHANGES AND CANCELLATIONS
Please contact us as soon as possible if you need to change or cancel your order.
Changes or cancellations may be accepted only before production has begun. Custom orders may begin with an $80 deposit. The $80 deposit is credited toward the final order total. After we receive the required measurements and project information, we will provide the customer with a detailed final quote. The remaining balance must be paid before custom design work begins.
If the customer chooses not to proceed after receiving the final quote and before design work has begun, the $80 deposit may be refunded to the original payment method.
Once the final design has been approved or production has begun, the order cannot be canceled, returned, or exchanged for non-quality-related reasons.
2. CUSTOM MEASUREMENTS AND APPROVED DESIGNS
Customers are responsible for providing accurate internal drawer measurements, including the internal length, width, and usable height.
Please measure the inside of the drawer—not the outer cabinet or drawer front—and check every measurement carefully before submitting your order.
Before production begins, we will provide a custom design sketch for your review. It is the customer’s responsibility to confirm that the dimensions, materials, colors, functional zones, and layout shown in the approved design are correct.
Returns, exchanges, or refunds are not accepted for:
• Incorrect measurements provided by the customer
• Incorrect or incomplete information provided by the customer
• Changes in personal preference after design approval
• Items that no longer fit because the customer’s collection or drawer has changed
• A layout, material, or color that matches the approved design but is no longer preferred
If the finished product does not reasonably match the approved dimensions or design, please contact us so that our team can review the issue.
3. MATERIALS, COLORS, AND HANDMADE VARIATIONS
Colors may appear slightly different depending on lighting, photography, screen settings, and the natural characteristics of the selected material.
Because every insert is handmade, slight variations in stitching, texture, surface appearance, edges, or construction may occur. These small differences are part of the character of a handmade custom product and are not considered defects.
New leather products may have a light natural scent when first opened. Place the product in a clean, well-ventilated area and the scent will gradually fade. A temporary natural material scent is not considered a quality issue.
4. DAMAGED OR DEFECTIVE ORDERS
Please inspect your order promptly after delivery.
If your order arrives damaged or has a possible quality issue, contact us within 7 calendar days of delivery at:
contact.littlewarmthings@gmail.com
Please include:
• Your order number
• A clear photo of the shipping label
• Clear photos of all sides of the outer package
• Clear photos and, where helpful, a video showing the damaged or defective area
• A brief explanation of the issue
Please keep all original packaging until our team has completed its review. Packaging evidence may be required when we submit a claim to the shipping carrier.
Do not arrange a third-party repair or alteration without our prior written approval, as unauthorized repairs or modifications may affect the available resolution.
5. AVAILABLE RESOLUTIONS
After reviewing the information provided, if we confirm a production defect, incorrect construction, or shipping damage, we will work with you toward an appropriate resolution.
Depending on the nature of the issue, the resolution may include:
• Repair instructions or repair materials
• Replacement components
• A remake or replacement
• A partial refund
• A full refund where appropriate or required by applicable law
The appropriate resolution will depend on the specific issue and whether the product can reasonably be repaired, replaced, or otherwise corrected.
6. RETURNS
Do not return any product without contacting us and receiving written return authorization.
If a return is approved, our team will provide the applicable instructions and return address. Products returned without prior authorization may not be accepted.
Unless the return is caused by a verified quality issue or shipping damage, original shipping costs, return shipping costs, customs charges, and other related expenses may be non-refundable where permitted by law.
7. DELIVERY ISSUES
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery problems caused by:
• An incorrect or incomplete address provided by the customer
• The customer’s refusal to accept the package
• Failure to respond to the shipping carrier
• Failure to provide information requested for customs clearance or delivery
• Unauthorized redirection of the package
If tracking shows that a package may be lost or seriously delayed, please contact us so that we can investigate with the shipping carrier.
If we cannot complete or ship an order within the confirmed timeline, we will contact the customer with the available options, which may include approval of a revised timeline or cancellation and refund where required.
8. REFUNDS
Approved refunds will be issued to the original payment method.
After a refund is processed, the time required for the funds to appear in the customer’s account depends on the payment provider, bank, or card issuer.
9. CONTACT US
For questions about measurements, materials, colors, functional layouts, returns, or quality concerns, contact our online customer service or email:
contact.littlewarmthings@gmail.com
From your first idea to the final approved design, our team is here to guide you through the customization process. You are in good hands.
This policy does not limit any mandatory consumer rights that apply under the laws of the customer’s location.